Terms of service

Who you are contracting with

Keelvy is operated by Baleanza LLC, a company incorporated in the United States of America, registered at 30 N Gould St Ste R, Sheridan, WY 82801, USA. In this document “we”, “us” and “Keelvy” mean that company; “you” means the person or organization that opens the workspace.

These terms take effect when you create a workspace or use the service, whichever happens first. If you are agreeing on behalf of a company, you confirm you are authorized to bind it.

They are the whole agreement between us about the service, and they replace anything said in a sales conversation or an email before you subscribed.

A few words we use precisely

So that the rest reads without ambiguity:

• “Workspace” — the environment holding your data.
• “Tier” — the subscription level you are on, which decides which capabilities open and what capacity is included.
• “Capacity” — the numbers published on the pricing page: products, brands, seats, channels, warehouses, galleries, legal entities, storage and change-journal window.
• “Block” — a unit of extra capacity you can add to any tier at the published rate.
• “Your content” — everything you put in: products, photographs, prices, recipes, customers, orders and documents.
• “Seat” — access for one named person.

What we provide

A hosted service for managing a product catalog, media, prices, production, stock, orders and the documents that come out of them, together with the connections and the assistant described on this site.

What is switched on depends on your tier, and the capacity numbers on the pricing page form part of these terms. We may add capabilities; we will not silently remove one you are paying for. Where something is not built we say so on the page rather than list it as planned.

We provide the service to businesses. It is not intended for consumers, and nothing here is meant to remove statutory rights that apply to you anyway.

Your workspace and your people

You decide who has a seat and what each of them may see. Seats are for named people: sharing one set of credentials across a team is not permitted, because the change journal stops meaning anything if it is.

Sign-in runs through an identity provider, so we hold no password for you. Keeping access to that identity secure is your responsibility.

You are responsible for everything done under your seats, including anything an assistant does with a token one of your people issued. Tell us promptly if you believe a seat or a token has been compromised, and we will help you revoke it.

What you may not do

The service is yours to run your own business on. The following are not:

• Reselling access, or opening workspaces on behalf of others as a service, without a partner agreement with us.
• Uploading material you have no right to publish, or content unlawful where you or we operate.
• Attempting to reach another customer’s data, probing the service beyond your own workspace, or degrading it for other users.
• Using the API or the assistant to work around the capacity you are paying for, or to extract the service’s own data model wholesale.
• Reverse engineering, copying or reselling the software itself.
• Publishing, through a shop or gallery we host on your behalf, anything unlawful, anything you have no right to publish, or anything that would put our domain at risk. Those pages sit under our name, so we may take a page down, and will tell you why.

Reasonable use of the API and the assistant

The API and the MCP server are included on every tier and are rate-limited to keep the service healthy for everybody. If your use pattern is unusual, we would rather raise your limit than cut you off — write to us.

The assistant ships switched off. Turning it on, and pointing it at live data, is your deliberate act, and it operates within the permissions of whoever issued its token.

Payment

Subscriptions are charged in advance, monthly or yearly, at the price shown when you subscribe. Prices exclude tax; the tax applicable to your country is added at checkout.

Pay yearly and you are charged once for the year, at the yearly price shown on the pricing page.

Capacity blocks and additional legal entities are charged at the published rates and pro-rated within the period you add them.

If a payment fails we will tell you and try again. If it keeps failing we may suspend the workspace. We will not delete anything for non-payment without telling you first and giving you time to export.

Changing tier, and price changes

You can move up or down a tier in the settings, any month. A tier decides what is switched on, never what data you keep. Moving down may close capabilities and put you over a capacity limit; nothing is deleted, but affected records become read-only until you are within the limit or have added a block.

If we change published prices, the rate you are on continues for your current subscription period, and we will tell you at least thirty days before it applies to a renewal.

Canceling, and what happens next

You cancel yourself, in the settings, without writing to anybody. Access continues to the end of the period you have paid for.

We do not refund part-used periods, with one exception: if we remove something you were paying for and you cancel because of it, write to us and we will refund the unused part.

After cancellation your data stays available for export for thirty days, then is deleted. Ask us within that window and we will extend it.

Three kinds of record outlive that by three years, because tax law requires whoever issued them to be able to produce them: issued fiscal documents with their issuing legal entity, payroll records, and the access needed to open those documents. Everything else goes. The closing screen shows you the counts and the date before you confirm.

Your content stays yours

Everything you put into the service remains yours. We hold it in order to provide the service and for nothing else: we do not sell it, mine it for other customers, or use it to train models.

You can export your working data section by section at any time without asking us, and request a complete archive of the workspace — the catalog, media, documents, files and branding. Anything the archive does not carry is named in the archive itself, in writing, so you read it before you rely on it. How we handle personal data is set out in the privacy policy, which forms part of these terms.

Vi har ingen stående åtkomst till din arbetsyta. Supporten kommer in bara när du uttryckligen ger åtkomst, med avgränsat område och slutdatum; åtkomsten är tidsbegränsad och antecknas i ändringsloggen som du kan läsa.

What stays ours

The software, the interface, the design system, the brand and everything we publish about them stay ours. Subscribing gives you the right to use the service, not a license to copy it.

If you send us an idea, a bug report or a feature request, we may act on it and owe you nothing for it — but we will happily say thank you, and often do so publicly.

You may say publicly that you use Keelvy. We will only name you or show your screens with your written agreement.

Third-party services you connect

When you connect a shop, a marketplace, a storage provider or an assistant, you are also agreeing to that provider’s terms. Those services are outside our control and can change their behavior, their API or their pricing without consulting us.

We will keep our connections working and tell you when one breaks. We are not liable for what a third-party service does with data you instruct us to send it.

Availability, support and what we do when it breaks

We aim for the service to be there whenever you need it, and we publish its state at status.keelvy.app. We do not offer a contractual uptime figure at this stage, and would rather say so than print a number we have not measured over a long enough period.

Support is by email on every tier and reaches somebody who can change the product. Planned maintenance is announced in advance wherever it is not an emergency.

Backups are point-in-time, held in storage that cannot be deleted before its retention ends, and restoring a whole workspace is something we test rather than assume.

The security page sets out the technical and organizational measures behind all of this — hosting, encryption, sign-in, permissions, restore points and how support access is granted and expires. Those arrangements change as the system does, and we will not reduce the protection they describe without telling you.

Liability

The service is provided as it is. We do not promise it will fit every purpose you might have for it, and events like a marketplace changing its API are outside our control.

To the extent the law allows, our total liability to you is limited to the amount you paid us in the twelve months before the claim. Neither of us is liable to the other for indirect or consequential loss, including lost profit, lost sales or lost data where an export was available to you.

Nothing here limits liability that cannot lawfully be limited, including for death, personal injury, or our own fraud.

When you cover us

If somebody brings a claim against us because of content you put into the service, or because of the way you used it in breach of these terms, you will cover our reasonable costs in dealing with it. We will tell you promptly and let you take charge of the defense.

Things neither of us controls

Neither of us is in breach because of something genuinely outside our control — a hosting outage, a network failure, a legal order, war, or an act of nature. We will tell you what is happening and what we are doing, and if it lasts more than thirty days either of us may end the arrangement without penalty.

When we may suspend or end an account

We may suspend a workspace if it is being used in a way that breaks these terms, threatens the service, or is unlawful. Where we can, we will tell you first and give you the chance to put it right.

We may also end the arrangement with thirty days’ notice, for any reason. If we do, we refund the unused part of what you paid and keep your export available.

Transfers

You may not transfer your agreement with us to somebody else without our written agreement, except to a company that buys your business as a whole.

If our own business is sold or reorganized, this agreement moves with it, and your data moves under the same terms and the same privacy policy.

Law, and how disagreements are settled

These terms are governed by the law of the State of Wyoming, United States of America, and the courts of that state have jurisdiction.

Before anybody involves a court, write to us. Most disagreements turn out to be a misunderstanding about what a tier includes, and those are settled in an afternoon.

If any part of these terms turns out to be unenforceable, the rest stays in force.

Changes to these terms

Every change to this page is published with a short summary of what changed, and the summaries are kept rather than replaced — so you can see in a minute what moved, and show later what applied on any given date. This is the first published version, so there is nothing above it yet.

We may update these terms. If a change materially affects you we will tell you by email at least thirty days beforehand, and the date at the top of this page always shows when it last changed. Continuing to use the service after that date means you accept the change.

Where a change materially affects your rights we ask for a real yes rather than relying on that: the next time you sign in, the service shows you what changed and waits for you to accept it. Your acceptance is recorded against the version and the language you were shown, so a later change cannot be presented as something you already agreed to.

Questions about any of this go to support@keelvy.com and reach a person, not a queue.